Order for this Paper or Similar Assignment Writing Help

Fill a form in 3 easy steps - less than 5 mins.

Posted: March 13th, 2023

MKT203: Service Infographic

MKT203: Service Infographic – Management Assignment Help
3–4 minutes
Assignment Task

Your task

Individually, you will be researching the chosen service provider and preparing a 3-page infographic containing your responses to the tasks listed in the instructions below.

Assessment Description

Through this individual assessment, students will be able to explore how customer experience influences the design and implementation of service marketing activities in the real world. They will observe and communicate the business application of the related concepts learnt in class. While completing this assessment, students will also be applying the service marketing approaches to a range of business problems experienced by the service provider.

Assessment Instructions

In the week 7 class, your facilitator will provide you the names of 3 Australian CX (customer experience) award-winning service providers. You must choose only one service provider for this assessment. You will be required to research its services to prepare an infographic. You are free to use a graphic design platform of your choice (such as Canva) to prepare it. The infographic should convey all relevant details and address all components for three of the following tasks.

Compulsory task:

Emerging trends adapted by the service provider and their possible impact on customer experience

Optional tasks (choose any 2):

The three layers (core, facilitating and enhancing) of the service offering
The services cape
The customer perceived value
The service blueprint
Potential sources of the three kinds of conflicts for service employees The infographic must include relevant concepts from at least weeks 7-11.

In preparing this presentation, you must use at least 5 sources of information and reference these in accordance with the Kaplan Harvard Referencing Guide. These may include corporate websites, business social media accounts, published customer reviews, government publications, industry reports, census data, journal/newspaper/magazine articles. These sources should be included as in-text citations and a reference list at the end of your infographic. An additional page can be added to the infographic (page 4) to include the reference list. Topic is Emerging trends adapted by the service provider and their possible impact on customer experience

Infographic Title: Emerging Trends and Their Impact on Customer Experience in [Service Provider Name]

In this infographic, we will discuss the emerging trends that the [Service Provider Name] has adapted to and their possible impact on customer experience.

Artificial Intelligence (AI) and Chatbots:
The [Service Provider Name] has recently implemented AI and chatbots to improve customer experience. These technologies provide immediate assistance to customers, reducing waiting time and increasing customer satisfaction. AI and chatbots can also help the [Service Provider Name] to collect customer data, analyze it and provide customized services, further improving customer experience.

Omnichannel Approach:
The [Service Provider Name] has adopted an omnichannel approach to customer service, providing customers with multiple channels to interact with them. Customers can reach out to the [Service Provider Name] through various platforms such as email, phone, social media, and live chat. This approach provides customers with more options to choose from, improving convenience and customer experience.

The [Service Provider Name] has started to personalize its services by analyzing customer data and providing customized services. Personalization makes customers feel valued and provides them with a more personalized experience. This trend can improve customer loyalty and increase customer retention.

Contactless Services:
The COVID-19 pandemic has forced the [Service Provider Name] to adopt contactless services. The [Service Provider Name] has implemented digital payment options, self-service kiosks, and online appointment booking systems, reducing physical contact and improving safety measures. Contactless services also provide customers with a more convenient and hassle-free experience.

The [Service Provider Name] has adopted several emerging trends to improve customer experience. AI and chatbots, an omnichannel approach, personalization, and contactless services are some of the trends that the [Service Provider Name] has implemented. These trends have the potential to improve customer satisfaction, loyalty, and retention. As the [Service Provider Name] continues to adapt to emerging trends, it will continue to improve customer experience and maintain its position as a CX award-winning service provider.


[Source 1]
[Source 2]
[Source 3]
[Source 4]
[Source 5]

Tags: , , , , , , , , , , , , ,

Homework Help For You!

Special Offer! Get 20-30% Off on Every Order!

Why choose us?

Every student wants the best grades and that’s our Focus

Top Essay Writers

We carefully choose the most exceptional writers to become part of our team, each with specialized knowledge in particular subject areas and a background in academic research writing.

Affordable Prices

Our service prioritizes recruiting the most talented writers at an affordable cost. We facilitate the lowest possible pricing without compromising the quality of our services. Our costs are student friendly and competitive in comparison to other writing services in the industry.

100% Plagiarism-Free

The service guarantees that our final work is 100% original and plagiarism-free, ensuring this through a thorough scan of every draft copy using advanced plagiarism detection software before releasing it to be delivered to our valued customers.

How it works

When you decide to place an order with Nursing Assignment Answers, here is what happens:

Complete the Order Form

You will complete our order form, filling in all of the fields and giving us as much detail as possible.

Assignment of Writer

We analyze your order and match it with a writer who has the unique qualifications to complete it, and he begins from scratch.

Order in Production and Delivered

You and,the support and your writer communicate directly during the process, and, once you receive the final draft, you either approve it or ask for revisions.

Giving us Feedback (and other options)

We want to know how your experience went. You can read other clients’ testimonials too. And among many options, you can choose a favorite writer.