Posted: March 28th, 2021

Patient Encounter

As the new medical administrator, you have will complete an encounter form of the new patient with a severe foot infection.
Complete the steps below:

Patients Information in EHR System
Describe the process for entering the patient’s information in the Electronic Health Record. Summarize the importance of this process being accurate
Appointment Follow-up
Outline the steps for following-up with the patient after their appointment
Identify Patient Waiting Room Improvements
Outline improvements that should be made to the waiting room that help assist the patients
Describe Patient Relation Improvement Techniques and Policy Creation
Summarize the policies the office should have for patient’s without appointments, managing patients’ wait time, and registering patients

Sample answer:

Patient Encounter
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Patient Encounter
Patients Information in EHR System
Entering the patient information into the EHR would involve the following steps.
• The first step is to guide the patients through the pre-registration process. In this stage, the focus is to collect the necessary information about the patient that includes their names.
• The second step is to inform the patient about the items they need to have during the appointment, such as the medications and prior medical records.
• The next step is to obtain accurate demographic, medical and insurance information.
• Next, the officer should check the patient’s insurance and decipher if they are eligible and informing them patient on any other cost that they might incur
• The next step is to schedule the patient’s appointment while providing the patient with a copy of the appointment date/time parking instructions and the direction to the health center (McCormack et al., 2017)
It is essential to ensure that the data capture at this step for several reasons.
First, it ensures that there is completeness in the data.
Accuracy ensures that there is the consistency of the patient’s information.
Lastly, the accurate capture of data would ensure that there is a timeliness of data.
Appointment Follow-up
The patient follow-up would involve the following steps
1. The first step is to develop a catalogue of the patients that need to be followed up.
2. Sending a thank you email when they complete their next visit
3. Sending an email reminder before the next appointment
4. Sending an email offering a brief satisfactory survey
5. Sending a periodic email newsletter with the tips on how the individual can improve their health through issues such as diet, exercises and new products (Barello, et al., 2016).
6. The last aspect is to have an officer call the new client and ask them if they liked their appointment with the doctors.
Identify Patient Waiting Room Improvements
1. The first thing to do in the waiting room is to update the furniture. While people are used to the old model of hard chairs and a TV, such arrangements are depressing to the patients. It would be essential to try different settings for families, professionals, and child-friendly corner.
2. Have a waiting room liaison. The liaison would ensure that the patients get the attention they desire from the time they walk into the waiting room.
3. Make the waiting active. When the waiting room has an activity for on to engage in, then the waiting would seem shorter (Barello, et al., 2016).
4. Lastly, it is essential to keep the patients informed of the waiting time.
Describe Patient Relation Improvement Techniques
Several steps can be taken towards improving patient relations.
1. The first step is to understand how the patient experience impact quality, efficiency and safety. With a good understanding of such an aspect, it becomes much easier to focus on the quality of the patient relationship (Barello, et al., 2016)
2. The second approach is to put more investment in providing physician and caregiver’s skills.
3. The other approach is to engage physician leaders. Although the physicians are not part of the discussion on how to improve healthcare, it is necessary to make them an essential part of the process.
4. There is need to Focus on engaging every person in the caregiver’s team. Ensuring that there is a buy-in from all the stakeholders can ensure that there is a good relationship between the patients and caregivers.
There is a need to ensure that healthcare providers the required experienced and services to the patients. For the purpose of achieving these services, it would be necessary for the leaders to engage all the stakeholders and make some changes within the facility. While some of the changes involve the skills set, there is also a need to focus on the facility. It is such skills that can ensure that their quality in healthcare delivery.
The policies for patients with appointments would be to collect the necessary data and fill it into the EHR.
For the wait time, the focus is to ensure that there is a useful and engaging environment for the patients.
For the registration of patients, the focus is on capturing the data with accuracy.

Barello, S., Triberti, S., Graffigna, G., Libreri, C., Serino, S., Hibbard, J., & Riva, G. (2016). eHealth for patient engagement: a systematic review. Frontiers in psychology, 6, 2013.
McCormack, L., Thomas, V., Lewis, M. A., & Rudd, R. (2017). Improving low health literacy and patient engagement: a social ecological approach. Patient education and counseling, 100(1), 8-13.


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